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Bridge2Malade

Privacy Policy

Last updated: December 28, 2024

1. Introduction

Bridge2Malade ("we", "our", "us") is committed to protecting the privacy of your personal data. This privacy policy explains how we collect, use, share, and protect your information when you use our Shopify integration and e-commerce management platform.

2. Data We Collect

We collect the following types of data:

  • Account information: name, email, password (hashed)
  • Store data: Shopify store URLs, API tokens, store configurations
  • Product data: product information synced from your Shopify stores
  • Order data: order information for conversion tracking
  • Technical data: IP addresses, browser type, session data

3. How We Use Your Data

We use your data to:

  • Provide and maintain our Shopify integration services
  • Sync products between your connected stores
  • Process and redirect customer orders
  • Send conversion events to advertising platforms (TikTok, Meta, Google)
  • Manage your account and subscriptions
  • Improve our services and develop new features
  • Ensure security and prevent fraud
  • Comply with legal obligations

4. Data Sharing

We never sell your data. We may share your data with:

  • Shopify: via their API to sync products and orders
  • Advertising platforms: TikTok, Meta, Google for conversion tracking
  • Technical providers: hosting, infrastructure (under strict confidentiality)
  • Legal authorities: if required by law

5. Data Security

We implement appropriate technical and organizational security measures:

  • Encryption of sensitive data (passwords, API tokens)
  • Secure HTTPS connections
  • Role-based access control
  • Activity monitoring and logging
  • Regular backups

6. Your Rights (GDPR/CCPA)

You have the following rights regarding your data:

  • Right of access: obtain a copy of your data
  • Right to rectification: correct inaccurate data
  • Right to erasure: delete your data under certain conditions
  • Right to portability: receive your data in a structured format
  • Right to object: object to processing of your data
  • Right to restriction: limit processing under certain conditions

To exercise your rights, contact us at: privacy@bridge2malade.online

7. Customer Data

Bridge2Malade processes customer data on behalf of merchants who use our app. We do not directly store customer personal information (PII). Any customer data processed through our system is handled in accordance with Shopify's data processing requirements and deleted upon merchant request.

8. Data Retention

We retain your personal data as long as necessary to provide our services and comply with legal obligations. Account data is deleted 30 days after account termination, unless legal retention is required.

9. Cookies

We use cookies and similar technologies to operate our platform, maintain your session, and analyze service usage. You can manage your cookie preferences through your browser settings.

10. Changes to This Policy

We may update this privacy policy at any time. Substantial changes will be notified via email. Continued use of our services after modifications constitutes acceptance of the new policy.

11. Contact

For any questions regarding this privacy policy or your personal data: